Privacy Policy
Last Updated: June 9, 2025
At Gilmore Wellness Clinic, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our clinic, website, or digital services.
1. Who We Are
Gilmore Wellness Clinic
318 Gilmore Ave, Burnaby, BC V5C 4R1
Website: www.gilmorewellnessclinic.com
We provide holistic and wellness-based services including laser hair removal, naturopathic medicine, massage therapy, acupuncture, IV therapy, facials, and more.
2. Information We Collect
We collect personal and health-related data through the following channels:
- Online Booking Platforms (e.g., JaneApp)
Your name, email, phone number, medical history, and appointment details. - Website Forms
When you sign up for promotions, request a consultation, or use contact forms. - Newsletter & Email Marketing Tools
Your name, email address, and engagement activity (opens, clicks). - Advertising Platforms
Interactions via Google Ads, Meta Ads (Facebook/Instagram), and third-party analytics tools. - In-Clinic Visits
Personal health information, payment details, and treatment preferences.
3. How We Use Your Information
We use your personal information to:
- Schedule and manage appointments
- Communicate with you about services, promotions, and clinic updates
- Send newsletters and personalized marketing (with your consent)
- Process billing and insurance claims
- Improve website functionality and advertising relevance
4. Consent
By using our website, booking services, or signing up for marketing communications, you consent to the collection and use of your personal information as described in this policy. You may withdraw your consent at any time by contacting us at the details below.
5. Sharing of Information
We do not sell or rent your personal information.
We may share data with:
- Healthcare professionals within our clinic for treatment purposes
- Service providers like JaneApp, email platforms (e.g., Omnisend), and advertising partners under strict confidentiality agreements
- Legal authorities when required to comply with laws and regulations
6. Data Security
We implement industry-standard measures to safeguard your information, including:
- Encrypted storage
- Role-based access to health records
- Secure third-party platforms that comply with Canadian privacy standards (e.g., PIPEDA, PHIPA)
7. Your Rights
You have the right to:
- Access or request a copy of your data
- Correct inaccuracies
- Withdraw consent or unsubscribe from marketing
- Request deletion of your information (subject to legal and medical retention requirements)
To exercise any of these rights, contact us directly at:
info@gilmorewellnessclinic.com
(604) 428-8682
8. Cookies & Tracking
Our website uses cookies and analytics tools (e.g., Google Analytics, Meta Pixel) to enhance your browsing experience and optimize ad performance. You can disable cookies in your browser settings.
9. External Links
Our website may link to external websites (e.g., government healthcare pages). We are not responsible for their privacy practices. Please review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Updates will be posted on this page with the revised date.
Contact Us
If you have any questions or concerns about our privacy practices, please contact:
Gilmore Wellness Clinic
318 Gilmore Ave, Burnaby, BC V5C 4R1
info@gilmorewellnessclinic.com
(604) 428-8682